Overview
Alophim is a website brand operated by GleamEdge Ltd, company number 19482212. GleamEdge Ltd operates alophim.com as an advertising, enquiry collection and referral service.
Visitors may submit details such as their preferred date, group size, time window and requested experience. GleamEdge Ltd reviews those details and may select an independent excursion, cruise or booking provider that appears suitable for the request.
Submitting an enquiry through alophim.com does not create a booking, reserve a vessel, guarantee availability or create a payment obligation. GleamEdge Ltd does not accept customer payments for excursions through this website.
Our role and the provider's role
GleamEdge Ltd receives and processes the initial enquiry and may refer it to one selected independent provider. The selection may be based on the information submitted, the type of experience requested, group requirements, location and expected provider availability.
The selected provider should identify itself when it contacts you. It is responsible for confirming availability, identifying the vessel or service, providing the final price, issuing booking terms, taking payment and delivering the excursion.
GleamEdge Ltd does not own or operate vessels, employ captains or crew, control marina operations, issue booking confirmations, approve booking cancellations or process excursion refunds. Unless expressly agreed otherwise in writing, GleamEdge Ltd is not a party to the final booking contract between you and the selected provider.
Withdrawing a website enquiry
You may ask GleamEdge Ltd to stop handling an enquiry at any time before a booking is made. Send the request to [email protected] and include the name, email address, telephone number and requested date used in the enquiry.
If the enquiry has not yet been transferred, we will stop the referral process where reasonably possible. If it has already been transferred to a selected provider, we may inform that provider that you no longer wish to proceed, but you may also need to contact the provider directly.
Withdrawing an enquiry is different from cancelling a confirmed booking. Once a provider has confirmed a booking, that provider's cancellation terms apply.
Provider booking terms
There is no single cancellation period or refund rule that applies to every provider available through the Alophim enquiry service. Before accepting a quotation or making a payment, you should receive and review the selected provider's written booking terms.
Those terms may specify:
- the confirmed date, departure time and meeting point;
- the named provider, vessel or service;
- the total price, deposit and balance payment rules;
- the cancellation deadline and refund calculation;
- rules for amendments, guest numbers and late arrival;
- weather, safety and operational cancellation provisions;
- any non-refundable or third-party charges.
The selected provider's written confirmation and booking terms control the cancellation, amendment, payment and refund rules for that booking, subject to any mandatory consumer rights that apply.
How to cancel a confirmed booking
A confirmed booking should be cancelled directly with the independent provider named in your quotation, payment request or booking confirmation. Use the contact method stated in that confirmation and keep a copy of the cancellation request.
Your request should normally include:
- the booking name and reference;
- the confirmed excursion date and departure time;
- the email address and telephone number used for the booking;
- a clear statement that you wish to cancel;
- any other information reasonably requested by the provider.
If you cannot identify or reach the selected provider, contact GleamEdge Ltd using the details below. We may assist by locating the referral record or forwarding your message, but we cannot approve the cancellation or guarantee a refund.
Amendments and date changes
Requests to change the date, time, group size, route, vessel, package or other booking details must be agreed by the selected provider. Changes are subject to availability and may involve a revised price, additional charges or different cancellation terms.
Contacting GleamEdge Ltd about a requested change does not mean that the provider has accepted it. The original booking terms continue to apply until the provider confirms the amendment in writing.
Late cancellation and no-show
Late cancellation and no-show charges are determined by the selected provider's booking terms. A booking may become partly or fully non-refundable after the stated cancellation deadline because a vessel, crew, operating slot or third-party service may already have been reserved.
Do not rely on general information displayed on alophim.com as a substitute for the terms issued for your specific booking.
Late arrival
Follow the meeting point, arrival time and boarding instructions in the provider's booking confirmation. Imperial Wharf Marina, The Boulevard, Fulham SW6 2ZT is an advertised meeting point for the main experience, but the selected provider may confirm a different location.
Late arrival may reduce the excursion duration or prevent departure. Any no-show or missed departure consequences are governed by the provider's terms.
Weather and safety changes
The captain and independent provider are responsible for operational and safety decisions. Weather, tide, visibility, river traffic, harbour restrictions, marina access or vessel availability may result in a delay, route change, rescheduling or cancellation.
The provider will determine the options available under the confirmed booking terms. These may include an alternative date, credit, replacement service or refund, depending on the circumstances.
Cancellation by the provider
The independent provider may cancel where the vessel or crew is unavailable, safe operation is not possible, river or marina restrictions apply, or another operational issue prevents the excursion from taking place.
The provider is responsible for communicating the available alternatives and handling any refund due under its booking terms or applicable law. GleamEdge Ltd cannot guarantee reimbursement of travel, accommodation, restaurant, event or other consequential expenses.
Refusal of boarding or early termination
A provider or captain may refuse boarding or end an excursion early where a guest breaches safety rules, ignores crew instructions, appears intoxicated, behaves aggressively, brings prohibited items or otherwise creates a safety or operational risk.
Any resulting charge, refund decision or liability for damage is governed by the provider's booking terms and applicable law.
Refunds
GleamEdge Ltd does not take excursion payments through alophim.com and does not hold customer booking funds. Refund requests must therefore be handled by the independent provider or payment processor that received the payment.
The provider determines whether a refund is due under its booking terms and applicable law. Where approved, the refund will normally be returned using the payment method and timetable stated by the provider or payment processor.
Consumer rights
Nothing in this policy or in a provider's booking terms removes any consumer right that cannot lawfully be excluded. The legal cancellation position may depend on the nature of the service, the date on which it is to be supplied, the booking method and the circumstances.
Questions about contractual cancellation rights should be directed to the selected provider. This page provides general information about the Alophim enquiry process and is not a substitute for the provider's booking terms or individual legal advice.
Contact GleamEdge Ltd
Contact us to withdraw a website enquiry, ask which provider received an enquiry or request assistance locating the relevant provider:
GleamEdge Ltd
Company number: 19482212
Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
Phone: +44 330 335 0950
Email: [email protected]
GleamEdge Ltd may help identify or contact the selected provider, but it cannot approve a booking cancellation, issue a provider refund or override the provider's terms.