1. General Provisions
This Refund Policy is intended to define the procedures and conditions for refunds when customers are not satisfied with the product or related service provided. It establishes clear rules and procedures that apply to refund requests submitted through this website.

2. Responsibility
Alophim Ltd. is committed to providing high-quality products and customer support and to complying with all applicable consumer protection laws and regulations in Canada.

3. Refund Conditions
3.1 Incorrect or unintended orders: In the event of an incorrect order, duplicate order, or technical issue that may lead to an improper charge, the company will review the case and, where appropriate, issue a refund for the affected amount.
3.2 Order cancellation: The customer may request cancellation of an order within a limited period after submission, provided that the order has not yet been processed or shipped. Refunds in such cases will be issued in accordance with the applicable conditions and any non-recoverable handling or processing costs.
3.3 Damaged, defective, or unsatisfactory product: If the customer receives a damaged, defective, or materially unsatisfactory product, the company will review the refund or replacement request on a case-by-case basis and make a decision in accordance with internal procedures and applicable law.
3.4 Prohibited or abusive claims: No refund will be issued where the request is related to fraudulent activity, misuse of the product, intentional damage, or any violation of the company’s policies.
4. Refund Procedure

4.1 Submission of a request: The customer must submit a refund request by contacting the support team using the contact details provided on the website.
4.2 Review of the request: The refund request will be reviewed by the company as soon as reasonably possible, generally within up to 10 business days.
4.3 Decision: After reviewing the request, the company will decide whether to approve the refund, offer a replacement, or explain the reason for refusal.
4.4 Return and payment processing: If a refund is approved, the company may require the product to be returned where appropriate. Once approved, the refund will be issued to the original payment method within a reasonable processing period.

5. Final Conditions
This Refund Policy forms an integral part of the Terms and Conditions of Use. The company reserves the right to amend this policy without prior notice, but any updated version will be published on the company’s official website.